This Privacy Policy explains how Templuslife (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit our website, make an appointment, or subscribe to our marketing communications.

We are committed to safeguarding your privacy and ensuring compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable British Columbia privacy laws.

1. Information We Collect

We may collect the following types of information:

• Personal information: your name, phone number, email address, date of birth, and payment details when you book a service or consultation.
• Medical information: health history, medications, and treatment notes, collected only for the purpose of providing safe and appropriate care.
• Website usage data: such as your IP address, browser type, and pages visited, collected through cookies and analytics tools.
• Marketing preferences: information you provide when subscribing to newsletters or promotional emails.

2. How We Use Your Information

We use your information to:

• Schedule and manage appointments.
• Deliver personalized medical aesthetic and wellness services.
• Communicate important updates or appointment reminders.
• Send marketing emails and promotions (only if you have consented).
• Improve our website experience and clinic services.
• Maintain legal and medical records as required by law.

3. Email Marketing and Communication

By subscribing to our newsletter, submitting a form, or becoming a client, you may receive occasional marketing emails about new services, promotions, and wellness tips.

• You can unsubscribe at any time by clicking the “Unsubscribe” link at the bottom of any email or contacting us directly.
• We comply with Canada’s Anti-Spam Legislation (CASL) and will never send unsolicited emails.

4. How We Protect Your Data

Your privacy and confidentiality are our top priority.

• All client records are securely stored in password-protected systems and HIPAA/PIPEDA-compliant platforms.
• We restrict access to authorized staff and medical professionals only.
• Our website uses SSL encryption to ensure that your personal information is transmitted securely.

5. Sharing Your Information

We do not sell, rent, or trade your personal information.
We may share limited information with trusted service providers (e.g., payment processors, email marketing platforms, or booking software) solely for operational purposes. These providers are contractually obligated to maintain confidentiality and data protection standards.

6. Cookies and Analytics

Our website uses cookies and analytics tools (such as Google Analytics) to understand visitor behavior and improve your experience.
You can adjust your browser settings to refuse cookies, though some website features may not function properly without them.

7. Your Rights

You have the right to:

• Request access to the personal data we hold about you.
• Request corrections or updates to your information.
• Withdraw consent for marketing emails at any time.
• Request deletion of your information, subject to legal and medical record-keeping requirements.

To make a privacy request, please contact us at the email below.

8. Data Retention

We retain client information only as long as necessary to provide services, comply with medical and legal obligations, and maintain accurate records.

9. Links to Other Websites

Our website may contain links to external websites or partners. We are not responsible for their privacy practices or content. Please review their privacy policies before submitting any personal information.

10. Updates to This Policy

Templuslife may update this Privacy Policy from time to time. All changes will be posted on this page with the updated date.

11. Contact Us

If you have any questions about this Privacy Policy or wish to update or remove your personal information, please contact:

📧 hello@templuslife.com
📍 Templuslife, Richmond, BC, Canada

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